Top 10 FAQs

How do I get the best available seats?return

When purchasing tickets online, in person, or by phone, all seats are selected from best available for the chosen price level at the time of purchase. In order to increase your chances for seats that are in high demand, it is best to purchase tickets when they first go on sale.

What are ticket purchase limits?return

Ticket limits vary depending on the event and are determined by the artist, promoter, or event management. These limits are in place to provide ticket access to as many fans as possible and discourage unfair ticket buying practices. Ticket limits are verified with all purchases and those exceeding the stated limit may be cancelled without notice.

Pricing and Availabilityreturn

ICtickets sell tickets on behalf of artists, promoters and event management and does not set the ticket prices or determine the seating locations. Tickets are generally sold through several distribution points, including online, local outlets, phone sales, and the venue box office (as available). All distribution points access the same ticketing system and inventory resulting in popular events selling out quickly.

Artists, promoters and event management also reserves the right to set aside a limited number of seats for fan club or other club sales.

ICtickets does not reserve a specific amount of tickets for specific outlets or distribution channels, so the odds of getting tickets are the same no matter which method you choose to purchase tickets.

Why Ticket Availability Changesreturn

Tickets may become available due to the cancellation of incomplete orders or orders in which the total number of tickets exceed the established ticket limit. Tickets may also become available without notice as inventory previously on hold at the discretion of the artist, promoter or event management is released for sale.

Time Limits for Purchasing Onlinereturn

During the online ticket purchase process, the seats you are holding are not available for purchase by anyone else until you release them. However, due to demand, there is a time limit during the checkout process. When this time limit is exceeded, the tickets are automatically released giving every customer an opportunity to purchase tickets.

Why Tickets Sell Outreturn

Some events are very popular and when tickets go on sale there can be hundreds or thousands of people trying to purchase tickets. Tickets can sell out in a matter of minutes. You can stay informed of new events, on sale dates and pre-sale information by frequently visiting ICtickets.com and/or signing up for the ICtickets Insider).

Postponed Eventsreturn

Events are occasionally postponed as necessitated at the discretion of the artist, promoter or event management. In the case of an event postponement ticket holders will be notified of the rescheduled date details as soon as possible by email. If you are unable to attend the new event date please see the refund instructions listed under Cancelled Events. Note: Refund requests must be received prior to date specifically detailed in the postponement announcement. Refunds will not be given after the rescheduled date has passed. Please make sure you have whitelisted or placed customer.service@ictickets.com into your contact list to make sure that you receive important communication from ICtickets.

Cancelled Eventsreturn

If you purchased your tickets via ICtickets with a debit/credit card, then your card will automatically be refunded.

If you paid in cash you may request a refund from ICtickets. Refunds for cash purchases will be made in cash or check, depending upon the request.

If you choose a refund by cash, please do the following:

  1. Please bring your tickets to the ICtickets office at 16114 Idaho Center Blvd., Nampa ID; M - F 10am-5pm.

If you choose a refund by check, please do the following:

  1. Photocopy your ticket(s) and keep a copy for your records.
  2. Mail the original ticket(s) to: ICtickets, 16114 Idaho Center Blvd Ste 1, Nampa, ID 83687
  3. Also include your name and address where the check should be mailed. You should receive your check within 2 weeks.

Refunds will only be made to the original ticket purchaser. If you purchased your tickets via a third party you must obtain your refund from them.

Lost or Stolen Ticketsreturn

If your ticket is lost or stolen, please contact ICtickets immediately. ICtickets will work with you to ensure you can still enjoy the show. ICtickets may require a copy of the police report in the case of stolen tickets.

Refunds and Exchangesreturn

Before completing your ticket purchase, carefully review your event and seat selection. Policies set forth by ICtickets prohibit refunds or exchanges after a ticket has been purchased, lost, stolen, damaged, or destroyed.

Promotions and Contest Termsreturn

Dates and times of promotions, giveaways, and contests will vary and are subject to rules and regulations set forth by ICtickets and others. Tickets, promotion items, giveaways, and contest prizes are subject to availability and cannot be exchanged or refunded. ICtickets reserves the right to change rules and regulations, which will become effective upon announcement.

Employees of ICtickets, sponsors, partners, and event promoters are not eligible to participate in ICtickets contests. All who participate must be 18 years of age or older and upon participation, agree to be bound by all rules, policies, and regulations.

By participating in ICtickets promotions, giveaways, and contests, participants agree to have his/her voice or likeness used in advertising or broadcasting related to ICtickets promotions, giveaways, and contests without any compensation or rights to royalties for such use.

ICtickets contest winners may be required to sign a release form prior to receiving any prize. ICtickets promotions, giveaways, and contest participants and winners agree to hold ICtickets, its partners and sponsors, and event promoters harmless from and against any and all claims or liability arising directly or indirectly from the promotion, giveaway or contest.

If a promotion happens after a purchase ICtickets cannot refund the tickets that were previously purchased.