Top 10 FAQs

How do I get the best available seats?

When purchasing tickets online, in person, or by phone, all seats are selected from best available for the chosen price level at the time of purchase. In order to increase your chances for seats that are in high demand, it is best to purchase tickets when they first go on sale.


What are ticket purchase limits?

Ticket limits vary depending on the event and are determined by the artist, promoter, or event management. These limits are in place to provide ticket access to as many fans as possible and discourage unfair ticket buying practices. Ticket limits are verified with all purchases and those exceeding the stated limit may be cancelled without notice.


Pricing and Availability

ICtickets sell tickets on behalf of artists, promoters and event management and does not set the ticket prices or determine the seating locations. Tickets are generally sold through several distribution points, including online, local outlets, phone sales, and the venue box office (as available). All distribution points access the same ticketing system and inventory resulting in popular events selling out quickly.

Artists, promoters and event management also reserves the right to set aside a limited number of seats for fan club or other club sales.

ICtickets does not reserve a specific amount of tickets for specific outlets or distribution channels, so the odds of getting tickets are the same no matter which method you choose to purchase tickets.

Why Ticket Availability Changes

Tickets may become available due to the cancellation of incomplete orders or orders in which the total number of tickets exceed the established ticket limit. Tickets may also become available without notice as inventory previously on hold at the discretion of the artist, promoter or event management is released for sale.


Time Limits for Purchasing Online

During the online ticket purchase process, the seats you are holding are not available for purchase by anyone else until you release them. However, due to demand, there is a time limit during the checkout process. When this time limit is exceeded, the tickets are automatically released giving every customer an opportunity to purchase tickets.


Why Tickets Sell Out

Some events are very popular and when tickets go on sale there can be hundreds or thousands of people trying to purchase tickets. Tickets can sell out in a matter of minutes. You can stay informed of new events, on sale dates and pre-sale information by frequently visiting and/or signing up for the ICtickets Insider).


Postponed Events

Events are occasionally postponed as necessitated at the discretion of the artist, promoter or event management. In the case of an event postponement ticket holders will be notified of the rescheduled date details as soon as possible by email. If you are unable to attend the new event date please see the refund instructions listed under Cancelled Events. Note: Refund requests must be received prior to date specifically detailed in the postponement announcement. Refunds will not be given after the rescheduled date has passed. Please make sure you have whitelisted or placed into your contact list to make sure that you receive important communication from ICtickets.


Cancelled Events

If you purchased your tickets via ICtickets with a debit/credit card, then your card will automatically be refunded.

If you paid in cash you may request a refund from ICtickets. Refunds for cash purchases will be made in cash or check, depending upon the request.

If you choose a refund by cash, please do the following:

  1. Please bring your tickets to the ICtickets office at 16114 Idaho Center Blvd., Nampa ID; M - F 10am-5pm.


If you choose a refund by check, please do the following:

  1. Photocopy your ticket(s) and keep a copy for your records.
  2. Mail the original ticket(s) to: ICtickets, 16114 Idaho Center Blvd Ste 1, Nampa, ID 83687
  3. Also include your name and address where the check should be mailed. You should receive your check within 2 weeks.


Refunds will only be made to the original ticket purchaser. If you purchased your tickets via a third party you must obtain your refund from them.

Lost or Stolen Tickets

If your ticket is lost or stolen, please contact ICtickets immediately. ICtickets will work with you to ensure you can still enjoy the show. ICtickets may require a copy of the police report in the case of stolen tickets.


Refunds and Exchanges

Before completing your ticket purchase, carefully review your event and seat selection. Policies set forth by ICtickets prohibit refunds or exchanges after a ticket has been purchased, lost, stolen, damaged, or destroyed.


Promotions and Contest Terms

Dates and times of promotions, giveaways, and contests will vary and are subject to rules and regulations set forth by ICtickets and others. Tickets, promotion items, giveaways, and contest prizes are subject to availability and cannot be exchanged or refunded. ICtickets reserves the right to change rules and regulations, which will become effective upon announcement.

Employees of ICtickets, sponsors, partners, and event promoters are not eligible to participate in ICtickets contests. All who participate must be 18 years of age or older and upon participation, agree to be bound by all rules, policies, and regulations.

By participating in ICtickets promotions, giveaways, and contests, participants agree to have his/her voice or likeness used in advertising or broadcasting related to ICtickets promotions, giveaways, and contests without any compensation or rights to royalties for such use.

ICtickets contest winners may be required to sign a release form prior to receiving any prize. ICtickets promotions, giveaways, and contest participants and winners agree to hold ICtickets, its partners and sponsors, and event promoters harmless from and against any and all claims or liability arising directly or indirectly from the promotion, giveaway or contest.

If a promotion happens after a purchase ICtickets cannot refund the tickets that were previously purchased.

Other FAQs


1) Online @

2) ICtickets Box Office

Ticket Office Hours
Monday - Friday 10:00 am to 5:00 pm
Saturday - Closed
Sunday - Closed

3) By Phone

Phone Center Hours
Monday – Friday 10:00am to 8:00pm
Saturday 10:00am to 6:00pm
Sunday - Closed

Convenience Fee Applies: $1 per ticket and $3.50 per phone order



What is ICticketsNOW?
ICticketsNOW is the ability to print your tickets at home or work. When you select ICticketsNOW as the delivery method, your tickets will be sent to you via email. Your confirmation email will arrive shortly after your order is complete. The confirmation email will contain the link(s) for printing tickets. Bring your printed tickets to the event for admission. Be sure to whitelist or add to your contact list to ensure proper routing of email communication from ICtickets.

By using ICticketsNOW you will avoid waiting in will call lines or waiting for your tickets to arrive by mail.

You will need access to a printer (ink-jet or laser) that has a resolution of 300 dpi or greater (black and white or color) and your 8.5 x 11 paper.

ICticketsNOW are currently only available for events at the Idaho Center.

What if more than one copy of the ticket is printed or a photocopy is made?
Only the first ticket that is scanned is valid. If more than one copy is presented, the scanner will let the ticket taker know that the barcode has already been read.

What if I am not able to print the tickets?
Check your hardware configuration. If you cannot print, please contact ICtickets via email at, or by phone 208.442.33232 to make alternate delivery arrangements.

What if the email does not arrive?
If you have not received your confirmation email within 24 hours please contact ICtickets at customer.service


Payment Methods accepts Visa and MasterCard. The ICtickets outlets accept Visa, MasterCard and Cash as payment for tickets. During your purchase, you will be required to accept all terms and conditions before completing your transaction. Orders are processed only after the name and billing address of the cardholder has been verified. ICtickets will only mail tickets to the name and billing address of the cardholder. No other names or addresses may be used.

If you encounter an authorization error please do not attempt to authorize your transaction again. Subsequent attempts for credit card authorization may result in your credit card issuer holding funds for pending authorizations. ICtickets is not able to release pending authorizations, only your credit card issuer can do this, according to their individual policies.

Customers must bring the credit card used to purchase their tickets and a valid photo ID. The person picking up the tickets must be the owner of the credit card.

ICtickets will not mail to Post Office Boxes unless the Post Office Box is the confirmed billing address of the credit card holder.

There are No Refunds or Exchanges. All purchases are final once the transaction is complete. No checks are accepted.

All orders are subject to credit card approval and billing address verification. ICtickets only ships tickets to the billing address. Duplicate orders that exceed the ticket limit will be cancelled without notice. This includes duplicate orders having the same name, billing address, credit card or any other identifying feature.


Please refer to our Privacy Statement for questions regarding your privacy.


What are Platinum Seats?

Platinum Seats are premium tickets to concerts and other events made available by artists and event providers. They give fans fair and safe access to some of the best seats in the house.

Are Platinum Seats resale tickets?
No. Platinum Seats were not purchased initially and then posted for resale; they are being sold for the first time. Platinum Seats enables market-based pricing (adjusting prices according to supply and demand) for live event tickets, similar to how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true value.

What is the current price per ticket?
The price you pay is the original price of the ticket. Platinum Seats were not purchased initially and then posted for resale; they are being sold for the first time on the Ford Idaho Center's ticket sales site on behalf of the artist or event provider. Note that prices can increase or decrease at any time and there are no exchanges or adjustments for previously purchased tickets.

Where can I buy Platinum Seats?
Platinum Seats are currently available only online through